CX design is moderately exposed. AI can automate customer feedback analysis, prototype generation, and personalisation recommendations. However, the essence of CX work is creative synthesis, facilitation with stakeholders, and aligning design with brand strategy, which remain human-driven.
Hey I'm Rosie, a Venture Builder at Mayfly Ventures. Let's jump on a call to explore big ideas together.
Customer Experience (CX) Design scores 42, a high disruption speed. AI strengthens feedback analysis and prototyping, while consultants remain essential for creative synthesis, facilitation, and strategic alignment. Significant opportunities remain to leverage AI for innovation and differentiation within this category.
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