Service Blueprinting & Journey Mapping

Journey mapping is moderately exposed. AI can automate survey analysis, persona clustering, and map generation. Consultants still play a key role in facilitating workshops, tailoring maps to organisational realities, and embedding insights into strategy.

45 /100

Risk Breakdown

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Risk Summary

Service Blueprinting & Journey Mapping scores 45, a high disruption speed. AI automates persona clustering and mapping, while consultants remain important for facilitation, tailoring, and embedding insights. Significant opportunities remain to leverage AI for innovation and differentiation within this category.