Shared services setup is moderately exposed to AI disruption because it is heavily process-driven, data-intensive, and involves standardised frameworks for consolidating finance, HR, IT, and procurement functions. AI can accelerate process mapping, benchmarking, cost-benefit modelling, and transition documentation. However, human consultants remain critical for managing organisational change, negotiating political sensitivities, and tailoring the shared services model to each client’s context.
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Shared Services Setup scores 54, placing it in the medium disruption risk category. AI can automate much of the process analysis and documentation, but consultants remain vital for change management, stakeholder alignment, and tailoring shared service models to complex organisations. Significant opportunities remain to leverage AI for innovation and differentiation within this category.
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